CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

We offer a wide range of career opportunities in the areas of Administration, Finance, Emergency Road Service, Travel and Member Service, Insurance, Human Resources and Information Technology. We pride ourselves on being an equal opportunity employer and support internal career advancement with on-going training and development.

If you are interested in submitting a general resume, please send it to jobs@caaneo.on.ca indicating which of our Travel Stores and position you would be interested in.

Please note that CAA North & East Ontario's unionized positions require posting to internal candidates prior to posting externally.

Emergency Road Services Call Centre Operators (Full-time, Term Contract)

Position: Emergency Road Services Call Centre Operators (Full-time, Term Contract)

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, ON

Term: Until March 15, 2018 (Possibility of Extension)

Working in a call center environment, receives incoming calls from Members requiring service, and records information in online system for dispatch.

Essential Duties and Responsibilities:

  • Receives incoming telephone calls regarding road service requests and/or general club information.
  • Determines exact service requirements and inputs data into Emergency Road Service Programs for use by dispatchers and refers rural calls to contractors.
  • Performs various clerical duties.
  • Other duties as required

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent interpersonal skills.
  • Ability to work under pressure both individually and as part of a team.
  • Fluency in both official languages an asset.
  • Grade 12 or equivalent.
  • Grade 12 or equivalent.

Employment is contingent on a successful Criminal Background Check, Clean driving record, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Successful applicant will be required to join Teamsters Local Union 91

Senior Travel Consultant (Full-time, Permanent)

Position: Senior Travel Consultant (Full-time, Permanent)

Company: CAA North & East Ontario (CAANEO)

Location: Orleans Travel Store – 2026 Tenth Line Road, Orleans, ON

Our travel business is growing! We need travel agents to assist our Members with all their travel needs. Our retail travel stores are where Members go for their member benefits (maps, tour books and passport photos etc.) and where they can plan and purchase all types of trips and tours; merchandise, luggage etc. The schedule is 37.5 hours per week, including some Saturdays. If you love travel and can close sales, this is an excellent opportunity.

Essential Duties and Responsibilities:

  • Promote and sell travel related products such as air, tour, hotel and car reservations, travel insurance etc.
  • Promote and sell CAA memberships, promoting upgrades and additional associates;
  • Provide members with Auto Travel materials, passport photos etc.
  • Answer member/client inquiries;
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Other Related Duties as Required

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • TICO certification required, must be attained within probation period if not certified at time of hire
  • Completion of Travel Agency Certification course from established and recognized institution
  • Customer service experience an asset
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Self-motivated ability to build and retain a loyal clientele
  • Must actively pursue the CTC designation (supported by the Club)
  • Complete knowledge of Apollo by Gemini automation
  • Fluency in English and French required

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Apply to by January 18, 2018

Junior Travel Consultant (Full-time, Permanent)

Position: Junior Travel Consultant (Full-time, Permanent)

Company: CAA North & East Ontario (CAANEO)

Location: Kanata Travel Store – 500 Hazeldean Road, Ottawa, ON

Our travel business is growing! We need travel agents to assist our Members with all their travel needs. Our retail travel stores are where Members go for their member benefits (maps, tour books and passport photos etc.) and where they can plan and purchase all types of trips and tours; merchandise, luggage etc. The schedule is 37.5 hours per week, including some Saturdays. If you love travel and can close sales, this is an excellent opportunity.

Essential Duties and Responsibilities:

  • Promote and sell travel related products such as air, tour, hotel and car reservations, travel insurance etc.
  • Promote and sell CAA memberships, promoting upgrades and additional associates;
  • Provide members with Auto Travel materials, passport photos etc.
  • Answer member/client inquiries;
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Other Related Duties as Required

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • TICO certification required, must be attained within probation period if not certified at time of hire
  • Completion of Travel Agency Certification course from established and recognized institution
  • Customer service experience an asset
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Self-motivated ability to build and retain a loyal clientele
  • Must actively pursue the CTC designation (supported by the Club)
  • Complete knowledge of Apollo by Gemini automation
  • Fluency in English and French required

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Apply to by January 31, 2018

Membership Processing Specialist

Position: Membership Processing Specialist

Company: CAA North & East Ontario (CAANEO)

Location: Ottawa Administration Centre, Thurston Drive

Reporting to the Membership Processing Supervisor the Specialist will be responsible for the processing of memberships, ensuring timely and accurate banking and communications with the Members as required. The Specialist will occasionally upgrade and reactivate memberships upon the Member’s request. The ideal candidate will be diplomatic, organized and comfortable working in a busy environment, managing multiple priorities.

Key Duties:

Membership Processing:

  • Performs data entry of cheques and credit cards
  • Enters all new promotional memberships and updates current membership information
  • Conducts daily online banking downloads and investigates payment errors
  • Balances and closes the daily membership account reconciliation
  • Processes Express Renewals, Membership Invoices, and Monthly Payment Plans
  • Processes the Transfer in/out of Members
  • Loads Members’ CAA Dollars daily

Customer Service:

  • Investigates Members’ account and resolves payment discrepancies; processes Member’s refunds
  • Processes resolution/cancellations of Memberships and responds to billing enquiries
  • Provides Members with information on all CAA North & East Ontario services
  • Performs other duties as required

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability.

Education & Experience:
  • Minimum of Grade 12 or Equivalent
  • Intermediate Computer Skills
  • Accounts Receivable experience is an asset
  • Good written and oral communication skills required
Areas of Expertise:
  • Excellent telephone customer service skills
  • Ability to handle customer service requests in a timely fashion
  • Able to manage multiple priorities in a busy workplace
Competencies:
  • Strong attention to detail
  • Organized and has good time management skills
  • Fluency in Both Official Languages desirable
Other Requirements:
  • Flexible schedule to meet business needs

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Apply to jobs@caaneo.on.ca by January 24th 2018