CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

We offer a wide range of career opportunities in the areas of Administration, Finance, Emergency Road Service, Travel and Member Service, Insurance, Human Resources and Information Technology. We pride ourselves on being an equal opportunity employer and support internal career advancement with on-going training and development.

If you are interested in submitting a general resume, please send it to jobs@caaneo.on.ca indicating which of our Travel Stores and position you would be interested in.

Please note that CAA North & East Ontario's unionized positions require posting to internal candidates prior to posting externally.

Operations Manager, Automotive Services

Position: Operations Manager, Automotive Services

Company: CAA North & East Ontario (CAANEO)

LOCATION: Administrative Centre, 2151 Thurston Drive, Ottawa, ON

Reports to: Managing Director Automotive Services and Call Centre Operations

Reporting to the Managing Director, Automotive Services, the Operations Manager, Automotive Services oversees the daily operations of the Automotive Services Department to ensure efficient and safe delivery of automotive services and programs. The incumbent will provide leadership and support for their team, and contractors to meet budgetary and operational goals within the framework established by CAANEO policies and operating procedures.

Job Duties:

Automotive Services Operations

  • Manages daily operations of Automotive Services, including but not limited to:
    • Scheduling of staff and managing contractors to ensure 24/7 coverage
    • Operations of Automotive Services, including health and safety inspections
  • Responsible for the physical operation of the Automotive Services facilities and assets: cash handling, and security.
  • Oversee maintenance of Fleet vehicles
  • Oversee network of contractors ensuring adequate coverage is available for the entire region and administrative issues are addressed.
  • Responsible for establishing and monitoring of key performance Indicators (KPIs)
  • Manages achievement of budget and performance objectives of Automotive Services

Staff Management:

  • Directly, and/or through supervisory staff, manages fleet drivers and administers contractors and brokers.
  • Enforces compliance with CAA Standards, Club policies, procedures, and safety regulations;
  • Participates in labour relations meetings, as required.

Member Support

  • Follows up on Member complaints or concerns
  • Act in a consultative and advisory capacity on liability determination, investigation, policy interpretation, settlement negotiation for member concerns and damage claims

Education & Experience

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying.

  • College Diploma preferred with a focus on the automotive and management fields
  • Must hold an Automotive Service Technician license
  • Automotive repair industry experience.
  • Possession of a valid class G motor vehicle license and a clean driving record.
  • Minimum 5 years’ experience in a management position

Working Conditions

  • Flexible to work variable hours or respond to critical incidents due to 24/7 nature of operations
  • Minimal travel is required, mostly within the CAANEO territory.

Areas of Expertise

  • Demonstrated management experience:
  • Competency in strategic thinking and leadership
  • Strong abilities in relationship management
  • Budgeting experience
  • Managing in a unionized environment
  • Competency in strategic thinking and leadership.
  • Strong abilities in relationship management
  • Strong teamwork and interpersonal skills.
  • Strong skills using Microsoft Office Suite products and other computer applications as required

Competencies

  • Superior business writing skills.
  • Able to communicate clearly and concisely
  • Displays a positive attitude, maintains enthusiasm and enhances positive interactions with Members
  • Collaborative professional who promotes team work and works cohesively within a unionized environment
  • Conflict resolution skills

Please submit your Cover Letter and Resume to jobs@caaneo.on.ca

Travel Consultant (Full-time, 18 Month Contract)

Position: Travel Consultant (Full-time, 18 Month Contract)

Company: CAA North & East Ontario (CAANEO)

LOCATION: Sudbury Travel Store – 2040 Algonquin Rd. Unit 13B, Sudbury, ON

Our travel business is growing! We need travel agents to assist our Members with all their travel needs. Our retail travel stores are where Members go for their member benefits (maps, tour books and passport photos etc.) and where they can plan and purchase all types of trips and tours; merchandise, luggage etc. The schedule is 37.5 hours per week, including some Saturdays. If you love travel and can close sales, this is an excellent opportunity.

Essential Duties and Responsibilities:

  • Promote and sell travel related products such as air, tour, hotel and car reservations, travel insurance etc.
  • Promote and sell CAA memberships, promoting upgrades and additional associates;
  • Provide members with Auto Travel materials, passport photos etc.
  • Answer member/client inquiries;
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Other Related Duties as Required

Qualifications and Skills:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • TICO certification required, must be attained within probation period if not certified at time of hire
  • Completion of Travel Agency Certification course from established and recognized institution
  • Customer service experience an asset
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Self-motivated ability to build and retain a loyal clientele
  • Must actively pursue the CTC designation (supported by the Club)
  • Complete knowledge of Apollo by Gemini automation
  • Fluency in both official languages is an asset

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Successful candidate will be required to join United Steelworkers Local 2020

Travel Consultant (Full-time, Permanent)

Position: Travel Consultant (Full-time, Permanent)

Company: CAA North & East Ontario (CAANEO)

LOCATION: Thunder Bay Travel Store – 585 Memorial Avenue, Thunder Bay, ON

Our travel business is growing! We need travel agents to assist our Members with all their travel needs. Our retail travel stores are where Members go for their member benefits (maps, tour books and passport photos etc.) and where they can plan and purchase all types of trips and tours; merchandise, luggage etc. The schedule is 37.5 hours per week, including some Saturdays. If you love travel and can close sales, this is an excellent opportunity.

Essential Duties and Responsibilities:

  • Promote and sell travel related products such as air, tour, hotel and car reservations, travel insurance etc.
  • Promote and sell CAA memberships, promoting upgrades and additional associates;
  • Provide members with Auto Travel materials, passport photos etc.
  • Answer member/client inquiries;
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Other Related Duties as Required

Qualifications and Skills:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • TICO certification required, must be attained within probation period if not certified at time of hire
  • Completion of Travel Agency Certification course from established and recognized institution
  • Customer service experience an asset
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Must actively pursue the CTC designation (supported by the Club)
  • Complete knowledge of Apollo by Gemini automation
  • Fluency in both official languages is an asset

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.