CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

We offer a wide range of career opportunities in the areas of Administration, Finance, Emergency Road Service, Travel and Member Service, Insurance, Human Resources and Information Technology. We pride ourselves on being an equal opportunity employer and support internal career advancement with on-going training and development.

If you are interested in submitting a general resume, please send it to jobs@caaneo.on.ca indicating which of our Travel Stores and position you would be interested in.

Please note that CAA North & East Ontario's unionized positions require posting to internal candidates prior to posting externally.

Travel Consultants (Full-Time, Permanent)

Position: Travel Consultants (Full-Time, Permanent)

Company: CAA North & East Ontario (CAANEO)

Location:

2 Locations Available!

Sudbury Travel Store: 2040 Algonquin Road, Sudbury, ON

North Bay Travel Store: 955 McKeown Avenue, North Bay, ON

Our travel business is growing! We need travel consultants to assist our Members with all their travel needs. Our retail travel stores are where Members go for their member benefits (maps, tour books and passport photos etc.) and where they can plan and purchase all types of trips and tours; merchandise, luggage etc. The schedule is 37.5 hours per week, including some Saturdays. If you love travel and can close sales, this is an excellent opportunity.

Essential Duties and Responsibilities:

  • Promote and sell travel related products such as air, tour, hotel and car reservations, travel insurance etc.
  • Promote and sell CAA memberships, promoting upgrades and additional associates;
  • Provide members with Auto Travel materials, passport photos etc.
  • Answer member/client inquiries;
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Other Related Duties as Required

Qualifications and Skills:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • TICO certification required, must be attained within probation period if not certified at time of hire
  • Completion of Travel Agency Certification course from established and recognized institution
  • Customer service experience an asset
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Self-motivated ability to build and retain a loyal clientele
  • Must actively pursue the CTC designation (supported by the Club)
  • Complete knowledge of Apollo by Gemini automation
  • Fluency in both official languages is an asset

Benefits:

  • Competitive Salary
  • Generous Incentive Structure
  • Health & Dental Plan
  • Pension Plan
  • CAA Membership

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Please submit your Cover Letter and Resume to jobs@caaneo.on.ca

Corporate Membership Support (6 Month Contract)

Position: Corporate Membership Support (6 Month Contract)

Company: CAA North & East Ontario (CAANEO)

LOCATION: Ottawa Administration Centre, Thurston Drive

Reporting to the Membership Processing Supervisor, the Corporate Membership Support shall have the overall responsibilities for the processing of corporate memberships, ensuring timely and accurate banking and answering any enquiries from corporate members as required. The team member will sell and reactivate memberships by telephone. As required they shall also backfill ‘regular’ membership processing. The ideal candidate will be diplomatic, organized and comfortable working in a busy environment, managing multiple priorities.

The team member shall also contact members enrolled in a Monthly Payment Plan who have had a payment declined, to either recoup the balance of the year’s membership cost or get a valid payment method registered. Responsibilities include checking accounts in arrears to assess appropriate action, contact customers to seek payment, monitor progress of payment and to report on progress and challenges to their management team.

Job Duties:

  • Maintain corporate member accounts
  • Process corporate membership renewals
  • Answer corporate membership phone line to provide prospective members with information on all CAA North & East Ontario services
  • Perform data entry of cheques and credit cards
  • Investigate corporate member’s accounts and resolve payment discrepancies
  • Responsible for the resolution/cancellations of corporate memberships and responding to billing enquiries
  • Provide timely and effective resolution of escalated billing and collection issues
  • Monitor accounts to control the Company exposure to high risk members, and recognize such members to neutralize this exposure immediately
  • Collection of Monthly Payment Plan account receivables which are in arrears
  • If time permits, support the Membership Processing Team
  • Other duties as required

Requirements:

  • Inside Sales experience
  • College diploma with a background in bookkeeping or accounting preferred
  • 1-3 years in collections
  • Experience in dispute/conflict resolution
  • Must be computer literate with working knowledge of MS Office
  • Excellent communication skills, verbal and written
  • Highly organized
  • Effective time management skills
  • Excellent customer relation skills
  • Ability to work in a fast-paced/multi-task environment
  • High level of personal integrity
  • Strong work ethic
  • Confident, consistent, decisive personality
  • Good team player

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Please submit your Cover Letter and Resume to jobs@caaneo.on.ca

Travel Marketing Manager

Position: Travel Marketing Manager

Company: CAA North & East Ontario (CAANEO)

LOCATION: Administrative Centre, 2151 Thurston Drive, Ottawa, ON

The Travel Marketing Manager will work with Marketing department staff to develop and implement marketing programs that drive demand for travel products and services. The TMM researches and evaluates the performance of retail travel products and services as well as marketing channel performance.

The Travel Marketing Manager, (TMM), will lead the development of the short and long-term strategic and tactical travel product marketing plan, and is the primary interface with travel retail store staff regarding travel product marketing. The TMM reports to the Vice-President, Marketing, Sales and Membership and will work closely with the Managing Director, Travel Services.

The ideal candidate will have a demonstrated ability to build collaborative relationships, develop and execute strategic marketing plans and budgets, and will have experience building and managing strategic partnerships.

Duties/Responsibilities:

  • Working with senior Travel and Marketing management develop and manage the travel marketing strategy, operational plan and budget
  • Use business analytics to interpret internal data and to drive strategy development under the direction of the Vice President
  • Implement programs as mandated by CAA National, applying a CAA NEO club perspective
  • Develop and project plans for all marketing programs in their portfolio, keeping retail staff and management informed and ensuring consistent branding is maintained
  • Communicate the value proposition of CAA travel products and services and develop the tools that support selling travel products and services
  • Create buy-in to the marketing strategies with internal and external stakeholders
  • Ensure that consistent branding is maintained
  • Coordinate marketing and promotional activities and events as required
  • Participate or support negotiations with travel suppliers to secure optimal terms and co-op marketing funds
  • Maximize the travel product supplier partnerships through marketing plans and prudent budget management
  • Stay current and report on industry trends, including new opportunities, competitive landscape and capabilities, and legislative and regulatory environments

Desired Qualifications/Skills:

    Education

  • Bachelor’s degree/ College Diploma or equivalent within Business- Marketing
  • Knowledge/Skills/Experience:

  • Extensive knowledge of retail product marketing, channel marketing and demand generation typically acquired through five or more years’ progressive experience
  • Strong research and analytical skills
  • Knowledge of how to collect, analyze customer data to form plans and make business decisions
  • Ability to interpret business results and corporate growth to define appropriate strategies that support marketing goals
  • Experience preparing and managing annual marketing budgets and interpreting business results. Ability to identify variances between actual and budgeted financial results and relate variances to marketing activities
  • Able to work in a team environment, meet tight deadlines while juggling conflicting priorities
  • Working knowledge of travel industry
  • Supervisory experience
  • Demonstrated history of creative problem solving
  • Able to work in a team environment, meet tight deadlines while juggling conflicting priorities
  • Demonstrated attention to detail and quality
  • Demonstrated written and verbal communications skills
  • Interest in and understanding of, business principles as related to Customer Relationship Management, retail management
  • Ability to work effectively within the MS Office Suite of products
  • Ability to work with minimal supervision
  • Ability to travel internationally

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Please submit your Cover Letter and Resume to jobs@caaneo.on.ca