CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

We offer a wide range of career opportunities in the areas of Administration, Finance, Emergency Road Service, Travel and Member Service, Insurance, Human Resources and Information Technology. We pride ourselves on being an equal opportunity employer and support internal career advancement with on-going training and development.

If you are interested in submitting a general resume, please send it to jobs@caaneo.on.ca indicating which of our Travel Stores and position you would be interested in.

Please note that CAA North & East Ontario's unionized positions require posting to internal candidates prior to posting externally.

Travel Sales Professional (Full-time, 1 Year Contract)

Position: Travel Sales Professional (Full-time, 1 Year Contract)

Company: CAA North & East Ontario (CAANEO)

Location: Nepean Travel Store – 1331 Clyde Avenue, Ottawa, ON

We are hiring for our new location! Do you love travel? Are you a dynamic travel sales professional who thrives in a busy retail environment? We need motivated travel sales professionals to assist our Members with membership and travel needs. Our retail travel stores are where Members go to plan and get equipped for all types of travel – from the ‘bucket list’ round the world cruise to a weekend road trip. The store is the destination for members to take advantage of many benefits (maps, tour books and passport photos etc.) and where they can purchase travel related merchandise, luggage etc. The schedule includes alternate Saturdays and occasional evenings.

Essential Duties and Responsibilities:

  • Promote and sell travel related products such as air, tour, hotel and car reservations, travel insurance etc.
  • Promote and sell CAA memberships, promoting upgrades and additional associates;
  • Promote and sell CAA memberships, promoting upgrades and additional associates;
  • Answer member/client inquiries;
  • Various administrative duties including restocking brochures and merchandise, conducting inventory, etc
  • Other Related Duties as Required

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • TICO certification required, must be attained within probation period if not certified at time of hire
  • Completion of Travel Agency Certification course from established and recognized institution
  • Customer service experience an asset
  • Must possess the comfort level and drive to succeed in a part-commission sales environment
  • Self-motivated ability to build and retain a loyal clientele
  • Must actively pursue the CTC designation (supported by the Club)
  • Complete knowledge of Apollo by Gemini automation
  • Fluency in both official languages is an asset

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Emergency Road Services Call Centre Operators (Full-time, 4 Month Contract)

Position: Emergency Road Services Call Centre Operators (Full-time, 4 Month Contract)

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, ON

Term: Until March 15, 2018 (Possibility of Extension)

Working in a call center environment, receives incoming calls from Members requiring service, and records information in online system for dispatch.

Essential Duties and Responsibilities:

  • Receives incoming telephone calls regarding road service requests and/or general club information.
  • Determines exact service requirements and inputs data into Emergency Road Service Programs for use by dispatchers and refers rural calls to contractors.
  • Performs various clerical duties.
  • Other duties as required

Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent interpersonal skills.
  • Ability to work under pressure both individually and as part of a team.
  • Fluency in both official languages an asset.
  • Grade 12 or equivalent.
  • Grade 12 or equivalent.

Employment is contingent on a successful Criminal Background Check, Clean driving record, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Successful applicant will be required to join Teamsters Local Union 91