Under your Membership, Emergency Road Service will be provided without charge from the nearest available CAA/AAA contract facility. Your service call will include a trip to the disabled vehicle and a reasonable amount of time at the scene to make your vehicle operable.

We select ERS facilities for their ability to handle service calls, but we cannot guarantee that these facilities will always have the parts and equipment to make repairs.

When your vehicle cannot be made operable by providing the services listed in your Member Handbook, CAA will assist you in finding the nearest open place of repair. If a repair facility cannot be located, CAA North & East Ontario will assist you in obtaining lodging or alternative transportation, which will be at your expense.

At your request and cost, the Club will, if appropriate, arrange for you to be transported back to your disabled vehicle and transported after services have been rendered.

During severe weather conditions, civil disturbances or national emergencies, emergency road service may be temporarily suspended.

Emergency Road Services not covered by your membership include:

• Collision towing, where the policy of an insurance company owned by a provincial Crown Corporation operating exclusively within a province preempts CAA service.
• Second or additional trips by the service person on any one call, including re-tows.
• Abandoned vehicles, towing a vehicle to a salvage yard, a vehicle that has failed a safety inspection, an impounded vehicle due to a legal infraction, and vehicles that are not plated or licensed.
• Service to a vehicle willfully driven into an area not regularly travelled, e.g., vacant lot, open fields, beaches, impassable private or recreational roads, yards, mud or snow filled driveways or alleys (service persons will not shovel snow), construction sites, or other locations which cannot be reached safely.
• Service to school buses, motorcycles (under Classic Membership), and vehicles for hire, identified as taxis and limousines.
• Impound and storage fees due to towing as a result of infractions of local ordinances or laws.
• Cost of parts, labour, and repairs.
• Loaded or altered vehicles may not be eligible for extrication/winching, and towing services.
• Accepting appointments for service calls.
• Charges for towing some light duty trailers may be the responsibility of the Member.
• Damage to locked vehicles resulting from an attempt to gain entry.
• Special equipment, additional manpower or vehicles required to extricate/winch a Member's vehicle beyond the services provided by all levels of CAA memberships.
• Transportation to and from your disabled vehicle. (But CAA will help make arrangements for you at your expense.)
• Loss, damages or unsatisfactory workmanship resulting from an ERS facility providing the service.

In most areas, ERS facilities are independent businesses and are not employees of CAA or its affiliates. CAA will help mediate between the Member and contractor any vehicle repairs and damage complaints as a result from Road Service provided by the contractor.

CAA/AAA's goal is to provide you with the highest quality Emergency Road Service available.

All CAA/AAA Clubs maintain the highest quality Emergency Road Service available throughout Canada, the continental United States, Alaska and Hawaii. Certain benefits may vary from Club to Club.

Please help us maintain these high standards of Emergency Road Service. Any comments you may have will enable us to continually improve our service.

Please address your comments to caaautomotive@caaneo.on.ca