Full List of Membership Services and Benefits
Easy Ways to Pay - CAA’s Express Renewal Payment Plans
CAA’s Monthly Payment Plan. Great for budgeters - Earn 10 CAA Dollars® when you sign up and you can have your membership dues automatically paid monthly from your credit card or bank withdrawal. You can enroll in CAA’s Monthly Payment Plan online with your credit card. To enroll in the bank withdrawal option, please call toll-free 1-844-252-3648 for more information, as this option is not available by mail-in enrollment or online. By choosing CAA’s Monthly Payment Plan you authorize us to charge your account for the amount due. Every year, at renewal time, we’ll send you a billing statement to remind you of this arrangement and show changes (if any) to the amounts for the upcoming year. Your authorization remains in effect for each 12-month membership year. If you choose this method of payment you can earn 10 CAA Dollars® – which CAA Dollars can be used towards next year renewal or to make a purchase in our CAA Travel Stores.
CAA's Express Renewal. Fast and Easy - Earn 10 CAA Dollars® when you sign up and have your Membership dues deducted from your credit card so it's all taken care of. We'll send you your statement a couple of months before your renewal period for your records. Opt to use Express Renewal and earn 10 CAA Dollars® just for signing up. Use them towards next year's renewal, travel merchandise or your next Travel getaway.
Terms and Conditions
*Offer valid to residents of North & East Ontario. Pricing is based on first year membership only and standard rates will apply upon renewal. Pricing shown does not include taxes. Taxes will be added at time of purchase. Offer is not valid on a previously purchased CAA North & East Ontario Membership. Not valid with the purchase of a CAA Corporate Membership. Not valid on an upgrade Membership. Not valid with any other promotion or discount. Other restrictions may apply. Offer valid from January 2– March 31, 2018.
**Offer valid on a new CAA Classic®, Plus® or Premier® Associate Membership. An eligible Associate Member must share the same principal address as the CAA North & East Ontario Primary Member. Not valid with any other promotion or discount, Corporate Membership, or on a previously purchased Associate Membership. Standard rates will apply upon renewal. Offer valid until March 31st,2018. Applicable taxes apply. Other restrictions may apply.
1Each Membership type has a set number of Roadside Assistance Service calls per Membership year. Service calls cannot be shared or carried over to the next Membership year. Once the number of service calls has been exceeded, CAA NEO will continue to facilitate the Roadside Assistance services described above; however, any services in excess of the Roadside Assistance “maximums” will be subject to service provider fees that are due at the time of service. For all Membership types, any service calls not covered by the Membership must be paid for by the requesting Member at the time of service. Bike assist, fuel delivery, locksmith, battery, flat tire, extraction services each count as one of your allotted Roadside Assistance calls during your Membership year. Members who have used the maximum number of entitled service calls for their Membership year are not eligible for reimbursements. Full Roadside Assistance benefits are reinstated upon the renewal date of your Membership.
2A CAA North & East Membership covers select vehicles only. Classic Membership covers bicycles and valid licensed cars, pickups and vans. A CAA Plus and Premier Membership covers bicycles, valid licensed cars, pickups, vans and motorcycles. Dual wheel trucks are eligible for all services except tire service with Basic and Plus Membership. With rented passenger and commercial vehicles certain limitations may apply and will be determined at the time of service. Please note: A CAA North & East Ontario Membership does not cover select vehicles, including (but not limited to): modified or not-from-stock vehicles, such as certain body kits, raised suspensions with oversized tires, plow blades and/or salt spreaders, flatbeds or tilt, and loads; any vehicle that is part of a working fleet (defined as business- or broker-owned vehicle used to conduct work); vehicles over one ton in designation (this does not include trailers or RVs that are covered under CAA Plus RV or Plus RV Membership classifications); cube vans and other large commercial designated vehicles; taxis, limousines, or vehicles-for-hire; and loaded vehicles, including vans of all designations and pick-up trucks.
3CAA Plus/RV and CAA Premier/RV Members: Services delivered to motorcycles with or without side-car. We will transport your motorcycle subject to your towing limits based on your Membership type. Motorcycle Service will count as one of your allotted Roadside Assistance calls during your Membership year. Service limitations may apply when traveling in the U.S. Service acquired in the U.S. may be paid for and consideration for reimbursement can be sought from CAA North & East Ontario.
4CAA Plus RV and CAA Premier RV trailer service licensed motorhomes, campers, fifth-wheel trailers, and the following types of trailers: travel, unloaded horse, snowmobile, utility and boat (eligible for towing, extrication and tire service). Service limitations may apply when traveling in the U.S. Service acquired in the U.S. may be paid for and consideration for reimbursement can be sought from CAA North & East Ontario.
5Towing will be provided if attempts to make your vehicle safely operable at the roadside/location have been unsuccessful. Flatbeds or dollies will be used when required as per the AAA/CAA towing guide. Towing will be provided within your allotted Membership kilometers in CAA North & East Ontario territory in any direction from the point of disablement to the repair facility of your choice. Classic Members receive four tows up to 10 km, Plus Members receive four tows up to 200 km and Premier Members receive one tow up to 320 km and four tows up to 200 km. Towing beyond this set amount will be at your expense. A charge per kilometre will be applied by the service facility to any additional mileage that exceeds your coverage. (Service coverage varies by territory.) For areas outside of CAA North and East Ontario territory, CAA Plus & Premier Memberships may provide a set number of kilometers of towing with the balance being charged to the Member. The Member may in turn request consideration of reimbursement from CAA North & East Ontario for the balance.
Bike Assist or tow service counts as one of your allotted Roadside Assistance calls during your Membership year. Service will be provided to cyclists where there is permitted vehicle access, and based on seasonal availability. If a repair cannot be done at the scene, CAA will arrange to transport you and your bicycle subject to your towing limits based on your Membership type. Service is available in Ontario only. For full Bike Assist details visit caaneo.ca/automotive
The vehicle will be extricated when it can be safely reached from a normally travelled or established thoroughfare. If special equipment, additional manpower or vehicles are required, the associated costs may be at your expense. Plus, Premier Members are automatically covered for an additional service vehicle and service provider for up to one hour of extrication service at the scene.
CAA North & East Ontario reserves the right to determine the towing equipment required to provide emergency road service and the towing procedures to be followed.
Limited supply of gasoline will be delivered to your disabled vehicle. CAA Classic Members will be charged the fuel pump price and must pay the driver upon delivery. No charge for all other Membership levels. Coverage excludes diesel/propane. This service counts as one of your allotted Roadside Assistance calls during your Membership year.
If CAA service is not available; the Member may make alternate arrangements to pay for the services. For consideration of reimbursement: Submit the original, legitimate business invoice bearing the Member's name to your home CAA Club within 30 days from date of service. Visit caaneo.ca/automotive for more details.
If your keys become locked inside your vehicle, a CAA driver will be dispatched to gain entry. If your keys are lost, broken or the driver cannot gain entrance to your vehicle, CAA will provide coverage for automotive locksmith services up to $50.00 for Classic Memberships and up to $100.00 for Plus/RV and Premier/RV Memberships. This service counts as one of your allotted Roadside Assistance calls during your Membership year. If your vehicle cannot be made operable, it will be towed (in addition to, or instead of, the $50.00 or $100.00 locksmith service, if necessary) as per the scope of towing benefits.
A flat tire will be replaced with the Member's inflated and mounted spare tire. If no spare tire is available, the vehicle will be towed to the nearest repair facility or in accordance to your Membership towing limitations. Service does not include repairs, additional trips to deliver a repaired tire, installation or removal of tire chains, mounting, dismounting or shifting of tires; seasonal tire changeovers; and a tire change on an oversized tire. To avoid damage, certain vehicles will require a tow to a garage as proper installation requires that the wheel lug torque be set to the recommended specification for your vehicle. Dual wheel vehicles needing service on an inside tire require a licensed specialist. Members may be required to obtain their own tire service and can pursue consideration for reimbursement from CAA North & East Ontario.
Limited to location and certain weather conditions for a battery replacement. Battery testing counts as one of your allotted Roadside Assistance calls during your Membership year, with the exception of a battery purchase from CAA at the time of service. Some vehicles cannot be serviced due to the location of the battery in the vehicle. However, an unsuccessful battery service that results in a towing service call, will count as a single service call. Call 1-800-222-4357 for more details or visit caaneo.ca/battery.
Trip Accident Assistance: If you’re driving a vehicle and are in a collision that disables your vehicle in Canada and the U.S. such that it cannot be driven safely and you’re more than 200 kms from home for up to 72 hours from the time the accident is reported, CAA will reimburse you $300 ($500 for CAA Plus and Plus RV Members and $2000 for CAA Premier Members) to be used for ONE of the following: local lodging and meals; or commercial rental car; or commercial transportation via airline, train or bus to your original destination or back home. For consideration of reimbursement: submit a copy of the police accident report and the original receipts for your expenditures to your local CAA Travel Centre within 60 days from the date of the accident.
When you purchase a travel ticket (airline, rail or motor coach) from CAA Travel Agency, you are automatically protected with a Travel Accident Insurance Policy at no additional cost. This coverage applies to loss of life or dismemberment. Some exclusions will apply. Complete details are contained in the policy, which may be provided to each Member at time of booking. Coverage up to $100,000 for Classic Members or up to $500,000 for Plus Members. Other restrictions may apply.
Trip Interruption Assistance: CAA Premier Members will have higher level coverage when travelling by auto more than 200 km away from home, anywhere in Canada or the U.S. If the Member's trip is interrupted due to an accident1, mechanical breakdown2, car theft3, unexpected illness or injury4, the Member can be reimbursed up to $2,000 CDN for covered out-of-pocket expenses, including restaurant meals and commercial accommodations or for commercial transportation to continue the trip. The combined annual limit payable when auto breakdown is a result of accident, fire or theft is $2,000 CDN. When the breakdown is a result of mechanical failure, the combined annual limit payable is $600 CDN. The vehicle return benefit will reimburse eligible Members up to $500 CDN for transportation of the vehicle back to the Premier Member's primary residence when an unexpected illness or injury prevents the completion.
CAA Plus & Premier Members receive one free print set per Membership year. CAA Classic Members pay $8.50 plus taxes. For full details visit caaneo.ca/travel.
Drive You Home Tow is available to CAA Plus and CAA Premier Members only and counts as one of your allotted Roadside Assistance calls during your Membership year. This service covers bicycles, valid licensed cars, pickups, vans and motorcycles, but excludes RVs. Maximum of 25 km. Additional kilometers will be charged at CAA prevailing rates. Visit caaneo.ca/automotive for full details.
When you place a Roadside Assistance call with CAA, you can view live updates, your call status, estimated wait times and your CAA Driver location. Where service is available. Visit caaneo.ca/howto for more details.
20Home and Auto Insurance underwritten by CAA Insurance Company. Underwriting restrictions apply. Other restrictions may apply. For complete details on all CAA’s Insurance plans. Visit caaneo.ca/insurance for more details.
21Worldwide Concierge Service, are benefits available to CAA Premier/RV Members only. Concierge Services are applicable only to planned leisure trips 200 km or more from the Premier Member’s primary residence, which include at least one overnight stay. The information, referral, arrangement, ticketing and reservation services for Concierge Services are provided without charge. The Premier Member is responsible for all fees, expenses and other amounts charged by outside entities. Concierge Services are provided by World Travel Protection Canada Inc., an independent contractor. Certain restrictions and limitations may apply. Benefits and service provider are subject to change without notice.
22Worldwide Travel & Medical Assistance is available to CAA Premier and CAA Premier RV Members. If you have an emergency while travelling 160 kilometers or more from your primary residence, you may call for Emergency Travel and Medical Assistance 24 hours a day, 7 days a week. This service is not Emergency Travel and Medical insurance. CAA recommends that Members purchase CAA Emergency Travel & Medical Insurance when travelling out of province for protection against the high cost of an unexpected and unforeseen travel or medical emergency. For details on travel insurance visit caaneo.ca/insurance.
23Two-day complimentary car rental is included with a CAA Premier Membership. Receive two free car rental days from Enterprise in conjunction with a tow. If your car is towed on one of your five allowable calls as a result of a mechanical breakdown and you need transportation, we'll arrange for a mid-size rental for two consecutive days at no charge at participating Enterprise locations in Canada, subject to availability. The Premier Member must be within 200 km from home and CAA has towed the vehicle for mechanical failure. This will be arranged through CAA. CAA will call Enterprise to make arrangements to assist the Member with a two-day car rental. The incident must be referred to CAA within 48 hours of occurrence. CAA Members are responsible for subsequent day rental charges, upgrades, vehicle insurance, mileage and fuel charges, and any other charges, fees and taxes. Normal rental qualifications, including age restrictions and other restrictions apply. Should a breakdown occur at a distance greater than 200 km, then the Trip Interruption & Vehicle Return benefit will apply as described in that section below. Other restrictions may apply.
24CAA Rewards program partners and offers subject to change with our notice. For full details see caarewards.ca/neo
25TripTiks are only available for travel in Canada and the U.S.
26Street Capital Bank of Canada TMTrademark of Street Capital Bank of Canada. Offer not valid in the Province of Quebec. CAA North & East Ontario has an agreement with Street Capital Bank of Canada and may earn a referral fee. For more details Click Here.
In fairness to all Members, Roadside Assistance is not to be used as a substitute for proper vehicle maintenance. CAA North & East Ontario has set reasonable limitations and regulations in the interest of all Members on the number of Roadside Assistance calls provided to each Member per Membership year. All discounts, programs and benefits are subject to change without notice. As a Member of CAA NEO it is your responsibility to adhere to the terms and conditions of Membership outlined. CAA Membership dues are adjusted annually and take into account the cost of providing Roadside Assistance and other CAA services including: TourBooks®, maps and TripTiks® utilized by the Member. After all, CAA Membership dues pay for all of CAA’s services.
CAA reserves the right to limit or suspend services during extreme weather events or to re-assign a Membership category, or to cancel a Membership if services are being misused. CAA also reserves the right to change benefits and policies regarding Memberships. Visit caaneo.ca/roadside for full service limitations.